Welcome to our Legal & Compliance Page
1. Privacy Policy
Effective Date: May 2025
1.1. Introduction
TRCN PQE PROFESSIONAL MASTER CLASSES by DFICU Universities (“we”, “our”, or “us”) operates educational services, including certificate programs, diploma programs, and TRCN preparatory programs, through our Business Portfolio App and online platforms (the “Service”). We respect your privacy and are committed to protecting personal information you may provide. This Privacy Policy explains what data we collect, how we use it, and the choices you have.
1.2. Information We Collect
| Category | Examples | How Collected |
|---|---|---|
| Information you provide | Name, email, phone number, academic history, payment info | Forms, registration, customer support |
| Automatically collected data | IP address, browser info, device type, session logs | Cookies, analytics scripts, usage tracking |
| Course-related data | Program preferences, quiz scores, course progress | In-app forms and tracking tools |
1.3. How We Use Your Information
- Provide access to certificate, diploma, and TRCN programs
- Maintain user accounts and track progress
- Process payments and issue DFICU Universities skill acquisition certificates
- Deliver academic support and customer service
- Send program updates and promotional materials (opt-in only)
- Improve course quality and platform performance
1.4. Legal Bases for Processing (GDPR / NDPR)
- Contract fulfillment
- Legitimate interest
- Legal obligation
- Consent (marketing, cookies)
1.5. Data Sharing & Disclosure
We do not sell personal data. We may share with:
- Trusted third-party service providers (hosting, analytics, email delivery)
- Payment processors for secure transactions
- Regulators or law enforcement as legally required (eg. TRCN exam registration)
- Certification/accreditation bodies when applicable
1.6. Data Retention
Student data, certification records, and academic history are retained for up to 5 years for verification and audit purposes unless deletion is requested or required sooner by law.
1.7. Your Rights
Access, correct, delete your data, opt out of marketing, withdraw consent, or file complaints with the Nigerian Data Protection Commission (NDPC).
1.8. Security
We use SSL encryption, firewalls, and access controls to safeguard your data.
1.9. Children’s Privacy
Our services are not intended for users under 13. No personal data is knowingly collected from minors.
1.10. International Transfers
We rely on legal safeguards for international data transfers.
1.11. Changes to This Policy
We’ll notify you of significant changes via email or in-app notice.
1.12. Contact Us
Email: admission@dfuniversity.org | Address: TRCN PQE PROFESSIONAL MASTER CLASSES by DFICU Universities, vocational skills unit
2. Terms of Service
Last Updated: May 2025
2.1. Acceptance of Terms
By registering for our certificate, diploma, or TRCN prep programs, or using our Business Portfolio App, you agree to be bound by these Terms of Service.
2.2. Services Offered
- Certificate programs (short-term skill acquisition)
- Diploma programs (vocational and professional tracks)
- TRCN PQE preparatory programs
- Business portfolio hosting and training tools
2.3. Eligibility
You must be at least 18 years old or have parental/guardian consent if underage.
2.4. Enrollment and Account Creation
You agree to provide accurate details and keep your login credentials secure. We reserve the right to suspend accounts for suspected fraud or policy violations.
2.5. Payment Terms
- All programs must be paid for in full before course access unless installment options are provided.
- Pricing is listed in Nigerian Naira (₦) or USD, depending on the platform and type of program.
- Payment methods: Bank transfer, card payment, mobile money.
2.6. Refund Policy
| Scenario | Eligibility |
| Course not accessed | Full refund within 7 days of payment |
| Technical issue (verified) | Partial or full refund based on usage |
| Change of mind after access | No refund, but course credit may be offered |
| TRCN Exam failure, Purchase and downloaded materials (eg. past questions, mock exams, textbooks and study guides) | No refund; students are encouraged to retake with support discounts. No refund as soon as you have made payment and downloaded materials automatically. |
To request a refund, email refund@dfuniversity.org (or finance@dfuniversity.org) with your payment proof and reason within 7 days of transaction.
2.7. Certificates and Diplomas
Issued digitally upon successful completion of requirements. Fraudulent use or reproduction of our certificates will be prosecuted.
2.8. Prohibited Activities
You may not:
- Share your login or sell course access
- Copy or distribute course materials
- Misrepresent credentials or academic achievements
- Disrupt forums, sessions, or instructors
2.9. Intellectual Property
All course content, branding, and materials are the property of DFICU Universities. Reproduction without permission is prohibited.
2.10. Limitation of Liability
We are not liable for:
- Exam outcomes or third-party exam results
- Internet disruptions or platform downtimes
- Indirect losses or academic/employment decisions
2.11. Termination
We reserve the right to terminate your access for policy violations. You may also cancel your account anytime.
2.12. Dispute Resolution
Disputes will be resolved under Nigerian law via arbitration in Lagos State and or Imo State.
2.13. Changes
We may amend these Terms. Continued use after changes means you accept them.
2.14. Contact
Support: admission@dfuniversity.org | Office: DFICU Universities, 290, Shagamu Road, Odogunyan, Ikorodu, Lagos.
3. Data Deletion Instructions
3.1. In-App Deletion
- Log into your account.
- Go to Settings > Account.
- Select Delete Account and confirm.
Your data will be permanently removed within 30 days unless recovery is requested.
3.2. Manual Request
Send an email to support.it@dfuniversity.org or admission@dfuniversity.org with subject line “Delete My Data”.
- Include your full name, registered phone/email.
- Deletion processed within 7 business days.
3.3. Backup Policy
Backups are held securely and deleted within 90 days after your account deletion.
3.4. Certification Data
If your certificate/diploma has been issued, a record may be retained for verification purposes unless legally requested for deletion.